Everything You Need to Know

Payment is handled securely through FareHarbor at the time of booking. We accept all major credit and debit cards.

Shared tours can often be booked 24 hours in advance, subject to availability. For private tours, especially Engagement Proposals, we recommend booking at least 1 week ahead to allow time for planning.

Yes. You will receive a confirmation email with all details immediately after payment. If you have special requests or cruise pickup logistics, we will follow up personally within a few hours.

Free cancellation up to 24 hours before departure. Less than 24 hours: non-refundable. If minimum participants are not met: reschedule or full refund. Weather cancellation by Madeira Van Tours: reschedule or full refund. Rescheduling is available as an alternative.

Madeira's weather can change quickly, but we always have alternative routes prepared. We monitor conditions and adapt the route to wherever the best weather is that day. If conditions are genuinely unsafe, we will reschedule at no cost or offer a full refund.

For shared tours, free pickup is available from Machico, Santa Cruz, Canico, Funchal, and Camara de Lobos. For private tours, we can collect you from anywhere on the island at no extra charge.

East and West tours typically start between 8:00-9:00am. Sunrise tours start approximately 90 minutes before sunrise. Sunset tours start approximately 4 hours before sunset. Exact times are confirmed by email after booking.

Yes. We pick up directly from the Funchal cruise terminal. When booking, please include your ship name, dock time, and all-aboard time so we can plan accordingly. We recommend booking a private tour for cruise visitors.

Yes, especially on private tours where the route is entirely customisable. On shared tours we try to accommodate requests where possible, but the main route is fixed for the group.

Absolutely. Contact us privately before booking so we can plan the moment properly. See the Engagement Proposal tour page for more details.

Small bags and backpacks are fine. Large suitcases should be left at your accommodation, there is limited luggage space in a full van.

Up to 8 passengers per tour. The Mercedes Vito is comfortable for 8 and keeps the experience personal.

No, food and drinks are paid separately. We stop at local restaurants and cafes along the way.

Comfortable clothing and layers. Mountain areas can be cooler than the coast, so we recommend bringing a light jacket.

For shared tours, the minimum age is 10 years. For private tours, children of all ages are welcome.